Terms of service

1. Basic provisions

The provider is a sole trader (a natural person registered in the Czech trade register) with an official registered office and place of business in Teplice, Czech Republic. Contact details: email info@pa-ges.eu, phone +420 602 587 980.

Contractual relations are governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended. The client is the person who requests or orders the services. The terms apply to businesses and consumers; for a consumer, mandatory provisions of the Civil Code and other consumer-protection rules take precedence.

By submitting an enquiry, confirming an offer or paying a deposit, the client confirms that they have read these terms.

2. Enquiry and conclusion of the contract

The enquiry form on the website is for starting a non-binding conversation. Submitting the form does not, by itself, create a contract.

A contract is formed when a written offer is confirmed (by email), a separate contract is signed, or the agreed deposit is paid — whichever happens first.

The scope of work, deadlines, price and handover are agreed individually. If a specific offer differs from these terms, the offer prevails.

3. Subject of the services

The provider designs and develops custom websites and digital solutions, including UI/UX, coding, payment-gateway integration, multilingual support and related care.

Unless agreed otherwise, the services do not include running advertising campaigns, copywriting beyond the agreed scope, purchasing a domain, ongoing hosting after handover, or legal representation of the client.

The client must deliver materials on time (copy, logos, access details, feedback). Delays on the client’s side move agreed deadlines.

4. Price and payment

The price is agreed individually, usually as a project fee, an hourly rate, or a mix of both. Unless stated otherwise, prices are exclusive of VAT; the provider is not a VAT payer unless that status changes.

Larger projects typically require a deposit before work starts and a final payment before launch or handover. Invoices are due in 14 days unless agreed otherwise.

Until the price is paid in full, the work remains the provider’s property. If payment is late, the provider may pause the work.

5. Handover, licence and intellectual property

After the agreed price is paid, the client obtains the right to use the delivered work for the purpose for which it was created. Unless agreed otherwise, the provider grants a non-exclusive licence to use the website or application in the client’s business.

Drafts, source files, third-party libraries and tools that the provider reuses remain the provider’s property unless an assignment is expressly agreed.

The client is responsible for ensuring that supplied materials do not infringe third-party rights. The provider may list a publicly available project as a reference in the portfolio unless the client objects in writing in advance.

6. Liability and complaints

The provider works with professional care. The provider is not liable for outages of third-party services (hosting, payments, DNS, email), for content supplied by the client, or for lost profit beyond the agreed project price, unless the damage was caused intentionally or by gross negligence.

Defects must be raised without undue delay. The provider will remedy them within a reasonable time or grant a discount if a remedy is not possible.

The functional warranty covers the agreed scope and ordinary browser environments at the time of handover. It does not cover third-party API changes, client edits to the code, or a lack of maintenance.

7. Withdrawal and termination

If the client is a consumer and the contract was concluded at a distance, the client may withdraw within 14 days. For services that are to be provided before that period ends, the provider starts work only after an express request from the client; in that case a proportionate part of the work already done is payable.

A business client may terminate the contract in writing. Work completed up to termination and costs already incurred are paid according to actual scope, at least in the amount of any unused deposit, unless agreed otherwise.

The provider may end the collaboration if the client still fails to cooperate after a request, or if payment is more than 14 days overdue.

8. Data protection

The processing of personal data is governed by the separate Privacy policy (GDPR), available at https://www.pa-ges.eu/ochrana-osobnich-udaju.

9. Governing law

The contractual relationship is governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code. This also applies when the project is delivered for a client abroad.

Disputes are resolved by agreement first. If no agreement is reached, the courts of the Czech Republic with jurisdiction based on the provider’s registered office in Teplice are competent, unless mandatory rules (in particular consumer-protection rules) provide otherwise.

10. Final provisions

If any provision is invalid, the remaining parts of the terms stay in force.

The current version is published on this page. For a contract already concluded, the version in force on the date of conclusion applies unless the parties agree otherwise.